GENERAL TERMS & CONDITIONS

Preamble

“PEPPACOMM” is a registered vendor for the SuperSIM subsidized data package and offers bona-fide members the opportunity to acquire 30GB monthly data at R250.00 per month through a commercial agreement with FREEPAID (PTY) LTD, subject to these Terms and Conditions.

I acknowledge the following;

  1. I understand that this is a data subscription service which I can access by connecting my existing MTN Simcard which will then be provisioned with 30GB MTN ‘Anytime’ data per month with 30-day rollover of unused data.
  2. I understand that in order to get connected I must pay a once off SIM Activation Fee (R149.00) together with the cost of the first 30 GB data in advance (R250.00) so a total of R399.00 for my first payment, no matter what day I sign up on
  3. I agree to make the above payment in full via either the payment gateway or debit order facility provided or by agreeing to be billed in arrears through either my Payroll Department or Billing department of the Company / School / Entity to which I belong.
  4. I understand that upon my acceptance of these terms and conditions of PeppaComm, I am allowing for whatever billing methodology has been set out by the company / school / entity through which I am acquiring this offer. This includes but is not limited to: direct payments via an online payment gateway or debit order facility, deducting the fees from my salary or adding the fees to my monthly bill. The payment methodology applicable will be laid out under the Description section of this offer in this app, webpage or application form
  5. I understand that my SIM card will be activated onto the hybrid contract platform at MTN within 7 working days after I have requested the activation of the SIM card in the Deals page of the application or website or written application form
  6. I understand that subscription data arrives automatically from MTN on the 1st day of every month and in order to have access to my data I will need to have made payment BEFORE the last day of the previous month.
  7. I understand that this is a subscription service and, going forward, 30 GB data will be allocated to my SIM card each and every month whether I use the data or not, until I cancel and will carry over for a period of 1 month only if unused
  8. I understand I can give 24 hours written notice to cancel but any payments already deducted or made cannot be reversed. In addition, I acknowledge that if my payment is being deducted in arrears by my employer then another payment may still remain due after I cancel.
  9. I accept that the initial SIM Activation process is a manual process at the MTN Network and I undertake to be patient until actually connected and understand that 30 GB will be added no matter the date of SIM Activation.
  10. I understand that further (ordinary) top-ups of data and/or airtime, if required, are at normal ICASA approved retail rates and are at my own expense
  11. My SIM card can also be topped up at any store, bank, ATM or any online supplier at ruling retail rates
  12. I understand that if a bank card or bank account was used for this transaction, it will be debited automatically each month on the 1st day of each month and if the payment is not met for any reason, then my SIM card may be suspended until payment is received in full and that reconnection can take up to two working days.
  13. If payment is being facilitated via a salary deduction or addition of the fees to my monthly bill with the company / school / entity that this deal has been concluded with, any failure of payment by that company / school / entity will result in the suspension of all services until such payment is received
  14. I undertake to immediately report a lost or stolen SIM card to sales@peppacomm.co.za
  15. I understand that if I lose or damage my SIM card then a SIM swap will be required at a cost to me of R 150 and that the new card (with the same cell number) can be collected from the collection point.
  16. The SIM card will be RICA compliant in the name of the Service Provider (PEPPACOMM) and will be assigned to me, subject to the terms of this agreement.
  17. I agree to allow my name to be included on the reports to PEPPACOMM on the understanding that the information is private and will only be used for daily data usage monitoring.
  18. This offering is confidential and may not be disclosed to any outsiders.
  19. I will not be entitled to order more than Five SIM cards on my profile
  20. I am the contracting party and take responsibility for the SIM card(s) and agree to pay the monthly subscription payments of R250 in advance for each sim card each month and will be liable for such payments until I have cancelled by selecting the “CANCEL” option in the app or website or issue a cancellation email to sales@peppacomm.co.za  whereupon my future payments will be terminated.
  21. While PeppaComm enters into a two-year agreement with the Networks I am not bound in the same way and, provided my account is up to date, I may give 24 hours written notice of termination whereupon my SIM card will die and the parties will have no further claim against each other.
  22. I understand that if I terminate this agreement, and if I wish to restart again, then I will be required to wait out the quarantine period of SIX MONTHS and will be required to pay the SIM Activation fee again, alternatively I can start afresh by submitting a new MSISDN for connection, subject to the SIM Activation fee etc.
  23. I understand that I can view my remaining balance on the PeppaComm app or website and all other airtime and data bundles are only visible by dialing *141# and to view my own phone number I can dial *123*888#
  24. I understand that during the time of the ‘billing run’ at MTN (22nd to 25th of each month) I will not be able to view my remaining data balance on the website

Protection of Personal Data and Security Policy

  1. Either Party may need to provide, collect, use, store or process Personal Information of the other Party. Each Party hereby authorises such collection, use, storage and processing where the need arises.
  2. Each Party shall only provide, collect, use, store or process Personal Information:
    1. in compliance with the South Africa Protection of Personal Information Act ( POPI);
    2. as is necessary for the purposes of this agreement; and
    3. in accordance with the lawful and reasonable instructions of the Party providing the Personal Information.
  3. All PeppaComm Platform’s Data is currently housed in a Microsoft Hosting Environment in Western Europe within their Azure Apps environment. Your acceptance of these terms confirms that you consent to your data being stored and backed-up in this environment
  4. Both Parties shall comply with the security and information protection obligations equivalent to those imposed on them in terms of POPI and other applicable data protection legislation, and failing such legislation, they shall take, implement and maintain all such technical and organisational security procedures and measures necessary or appropriate to preserve the security and confidentiality of the Personal Information in its possession and to protect such Personal Information against unauthorised or unlawful disclosure, access or processing, accidental loss, destruction or damage.
  5. The Supplier shall follow its archiving procedures for Customer Data as set out in its Back-Up Policy available at the website as may be notified to the Customer from time to time, as such document may be amended by the Supplier in its sole discretion from time to time. In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer data from the latest back-up of such Customer data maintained by the Supplier in accordance with the archiving procedure described in its Back-Up Policy. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub- contracted by the Supplier to perform services related to Customer Data maintenance and back- up).
  6. The Supplier shall, in providing the Services, comply with its Privacy and Security Policy relating to the privacy and security of the Customer Data available at such website address as may be notified to the Customer from time to time, as such document may be amended from time to time by the Supplier in its sole discretion.
  7. If the Supplier processes any personal data on the Customer’s behalf when performing its obligations under this agreement, the parties record their intention that the Customer shall be the data controller and the Supplier shall be a data processor and in any such case:
    1. The Customer shall ensure that the Customer is entitled to transfer the relevant personal data to the Supplier so that the Supplier may lawfully use, process and transfer the personal data in accordance with this agreement on the Customer’s behalf;
    2. the Customer shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation;
    3. the Supplier shall process the personal data only in accordance with the terms of this agreement and any lawful instructions reasonably given by the Customer from time to time; and
    4. each party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage.

Billing and Cancellation Policy

  1. I understand that in order to get connected I must pay a once off SIM Activation Fee (R149.00) together with the cost of the first 30 GB data in advance (R250.00) so a total of R399.00 for my first payment, no matter what day I sign up on
  2. I agree to make the above payment in full via either the payment gateway or debit order facility provided and agree to the recurring billing and payment thereafter
  3. Thereafter a monthly amount will be automatically deducted from my debit or credit card on the 1st day of every month to ensure that my 30 Gigabytes of MTN GSM Data is allocated to me every month
  4. I understand that subscription data arrives automatically from MTN on the 1st day of every month and in order to have access to my data I will need to have made payment
  5. I understand that this is a subscription service and, going forward, 30 GB data will be allocated to my SIM card each and every month whether I use the data or not, until I cancel and will carry over for a period of 1 month only if unused
  6. I understand I can give 24 hours written notice to cancel my subscription by the 25th of each month but any payments already deducted or made cannot be reversed but I will still have access to the data purchased until the carry over period has lapsed.
  7. Should a cancellation request be initiated before the 25th of the month but for whatever reason my account is still automatically debited on the 1st of the following month, I will be entitled to request a refund by emailing sales@peppacomm.co.za with the details of my cancellation and proof thereof. The refund will be allocated to the account from which it was debited within 21 working days after acknowledgement of the incorrect billing and acceptance that your cancellation was indeed made timeously.
  8. I understand that further (ordinary) top-ups of data and/or airtime, if required, are at normal ICASA approved retail rates and are at my own expense
  9. My SIM card can also be topped up at any store, bank, ATM or any online supplier at ruling retail rates
  10. I understand that if a bank card or bank account was used for this transaction, it will be debited automatically each month on the 1st day of each month and if the payment is not met for any reason, then my SIM card may be suspended until payment is received in full and that reconnection can take up to two working days.
  11. I am the contracting party and take responsibility for the SIM card(s) and agree to pay the monthly subscription payments of R250 in advance for each sim card each month and will be liable for such payments until I have cancelled by selecting the “CANCEL” option in the app, email or website or issuing a cancellation  request email to  sales@peppacomm.co.za before the 25th of the month  whereupon my future payments will be terminated.
  12. While PeppaComm enters into a two-year agreement with the Networks I am not bound in the same way and, provided my account is up to date, I may give 24 hours written notice of termination before the 25th of the current month whereupon my SIM card will die and the parties will have no further claim against each other.
  13. I understand that if I terminate this agreement, and if I wish to restart again, then I will be required to wait out the quarantine period of SIX MONTHS and will be required to pay the SIM Activation fee again. Alternatively, I can start afresh by submitting a new MSISDN number for connection which will be subject to a new SIM Activation fee
  14.  All prices shown include VAT.
  15. I warrant that I am 18 years of age or older and duly authorized to enter into this agreement.

Support Process

If any issues are experienced, please contact us at: sales@peppacomm.co.za or bundles@freepaid.co.za

Your query will go into the ticketing system and a response will be received within 12 to 24 hrs during office hrs which are 8:00 am to 4:30pm, Monday to Friday.

Customer Privacy Policy

PeppaComm shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

Customer details separate from card details

Customer details will be stored by PeppaComm separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the PeppaComm bank account, the

details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for PeppaComm via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Return and Refunds Policy

The provision of goods and services by PeppaComm is subject to availability. In cases of unavailability, PeppaComm will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

PeppaComm takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and PeppaComm chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 50 Commaille Rd, Melkbosstrand, Cape Town, 7441

Variation

PeppaComm may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by PeppaComm (Pty) Ltd. based in South Africa trading as

PeppaComm and with registration number 2016 / 269685 / 07

PeppaComm contact details

Company Physical Address: 50 Commaille Rd, Melkbosstrand, Cape Town, 7441

Email: sales@peppacomm.co.za Telephone: +27 87 897 6563

Warranty and Acknowledgements

  • I warrant that I am 18 years of age or older and duly authorized to enter into this agreement.
  • I acknowledge that by making this purchase, clicking “Accept” or submitting the signed agreement via email, that I am bound by the terms and conditions as outlined above.